Returns & Refunds

Returns & Refunds:

You may return anything to us you if are not happy with it for any reason within 30 days of receipt of goods for a full refund. All items returned must be in perfect condition and in their un-marked original packaging, so they are in fully saleable condition at full market value. If goods and packaging are returned in less than perfect condition we will refund an amount we think fair for the condition of the goods and packaging returned.

Please ensure you put a copy of your order / invoice inside your package, please also write the reason for return on it. Alternatively, please write your customer name, address, telephone number, order number and reason for return on a piece of paper and place inside your package.

Goods may be returned to the following address Monday to Friday between 10am-4pm (excluding Bank Holidays), Unit A Castle Business Centre, Castle Street, Melbourne, Derby DE73 8DY. We are situated next door to Melbourne Dental Practice.

We will not pay for the cost of returning goods to us. We would advise using a registered and insured carrier, as the goods are your responsibility until we receive them at our Warehouse.

Please contact us in the first instance, to let us know why you are returning your item/s by emailing us on or ringing 01332 899660.  Our office line is manned 10am-4pm Monday to Friday, excluding Bank Holidays but as we are a 24-7 business, we are often working at other times of the day, but do not guarantee this for collections, returns etc.

If we cannot resolve your issue and you still wish to return your goods,  Please remember the proof of posting/insurance for the value of your goods in transit. Refunds will normally be made within 3 days of receipt of your goods.

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